As soon as your order has been processed, you will receive a delivery confirmation email. You will be able to track your order using the tracking link included in the email. If you have not received an email yet, don’t worry! Your order is usually dispatched within 3 to 5 days.

Orders are processed, dispatched and delivered from Monday to Friday, excluding weekends and public holidays. The delivery times stated do not include additional warehouse processing time, which may take 1 to 3 working days. Most orders are dispatched from our warehouse within 48 hours of placing the order. Orders may take between 9 and 21 working days to be delivered.

Orders are processed, dispatched and delivered on working days: Monday to Friday, excluding weekends and public holidays. The delivery times stated do not include additional warehouse processing time, which may take 1 to 3 working days.

During peak periods, high order volumes or holidays, warehouse processing time may take 3 to 5 working days.

Our average delivery times are based on information provided by the delivery companies. Standard delivery is not guaranteed by the supplier. For the latest delivery estimate, please check the tracking number found in your delivery confirmation email. Delivery time estimates are not guaranteed, as unforeseen circumstances may arise while your order is in transit.

During promotions and holiday periods, deliveries may be slightly delayed due to the high volume of orders.

We do not accept orders for delivery on future dates. All orders placed are processed and dispatched within the timeframe stated at the time of placing the order.

Yes, you can exchange products within 30 days of purchase, provided the products are in good condition, unused, and have all original components and packaging intact.

To return your order, simply send an email to: info@maevekinsale.com

with the subject line “Return Request”.

Please make sure your email includes your order number, the reason for the return, a photo of the product if it is faulty, your full name and your address.

Yes, you can return your order even after it has been dispatched, provided it meets the return requirements.

Please send us an email to let us know that you would like to return your order and wait for instructions on how to send it back to our warehouse.

If your order has not yet been processed, yes, you can request changes. However, please contact us as soon as possible to ensure the changes can be made.

Please send an email to info@maevekinsale.com.

As soon as your order has been dispatched, you will receive an email with tracking information so you can follow the delivery status.

In the unlikely event that an item is missing from your order, please contact us immediately with the following information so that we can resolve the issue quickly and efficiently:

• Your order number;
  
• The name of the item you did not receive;
  
• A photo of the packaging, shipping label and the products received.

As soon as we receive the above information, our Customer Support team will resolve the issue as quickly as possible.

All claims for orders with missing items must be submitted within 7 days of the delivery date.

In the unlikely event that you have received the wrong item, please contact us immediately with the following information so that we can resolve the issue quickly and efficiently:

• Your order number;
• The name of the item you did not receive;
• The name of the item you received instead;
• A clear photograph of the item you received.

As soon as we receive the above information, our Customer Support team will resolve the issue as quickly as possible.

You may be asked to return the incorrect item at our expense.

All claims for orders delivered with the wrong item must be submitted within 7 days of the delivery date.