Orders are processed within 1–3 working days and delivered 9–21 working days after dispatch — 10–24 working days in total from order. Full details are set out in our Shipping Policy.

You can cancel your order and return it within 14 days of delivery for any reason.

If an item doesn’t fit, or arrives faulty, damaged or incorrect, you have 30 days from delivery to return it.

Return postage is paid by the customer, except when the item is faulty, damaged or incorrect — in that case we cover the cost.

Returns are sent to our fulfilment partner in China. Please contact info@evelyn-cork.com before sending anything back so we can give you the return address.

Refunds are issued to the original payment method within 14 days of receiving the return. Full details in our Refund Policy

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time after dispatch for the carrier to register and update the tracking information.

If your tracking information has not updated for an extended period, please contact our customer service team and we will be happy to assist you.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Within Ireland, delivery takes 10–24 working days in total from order.

Our products are made by production partners in China and shipped directly to customers in Ireland by our fulfilment partner in China. They are not made or stored in Portugal or Ireland.

A fixed shipping fee of €4.99 and a fixed import charge of €6.15 apply to all orders delivered within Ireland. Import duties and taxes are prepaid by our supplier, so there is nothing to pay on delivery. At checkout, the two are shown together as one delivery line of €11.14.