Shipping policy
Last updated: 13 November 2026
At Evelyn Cork, we want your delivery to be clear, transparent and reliable. Below you will find all the information about our delivery area, costs, processing and delivery times, customs, tracking and what to do if something goes wrong.
1. Delivery area
We deliver exclusively to addresses in Ireland.
We cannot currently process orders for delivery outside Ireland.
2. Shipping costs
A fixed shipping fee of €4.99 applies to all orders delivered within Ireland. A fixed import charge of €6.15 per order also applies (see section 5). At checkout, the two are shown together as one delivery line of €11.14, displayed before you complete your purchase.
3. Processing time
Orders are processed within 1–3 working days.
Working days are Monday to Friday, excluding public holidays. Orders placed at weekends or on public holidays are processed from the next working day.
4. Delivery time
After your order has been dispatched, the estimated delivery time is 9–21 working days. In total, please allow 10–24 working days from the day you place your order.
Delivery takes this long because your order is shipped from China. These are estimates. Delivery may occasionally take longer due to circumstances outside our control, such as carrier delays, customs processing, public holidays, weather conditions or periods of high demand.
5. Customs, duties and taxes
Our products are manufactured by production partners in China and shipped directly to Ireland by our fulfilment partner in China. They are neither manufactured nor stored in Portugal or Ireland.
Import taxes and duties: your order is shipped with import VAT and customs duties prepaid (Delivered Duty Paid). The prices shown on our website are final.
Import charge: to cover import costs, we add a fixed import charge of €6.15 to every order. At checkout, it is included in the €11.14 delivery line together with the €4.99 shipping fee.
Nothing to pay on delivery: the total shown at checkout (products and the €11.14 delivery line) is the full amount you pay. You do not have to pay any further taxes, duties or fees to the carrier when your order arrives.
6. Delivery address
Your order will be delivered to the address you enter at checkout. Please make sure your details are complete and correct, including:
- full name
- street and house number
- town or city
- Eircode
- phone number
If you notice an error after placing your order, please contact us as soon as possible at info@evelyn-cork.com. We can change the address free of charge as long as your order has not yet been dispatched.
7. Order tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can also follow your order at any time on our “Track Your Order” page.
Please allow a few days after dispatch for the carrier to register and update the tracking information. If your tracking has not been updated for an extended period, please contact us and we will help you.
8. Multiple shipments
An order with several items may occasionally be shipped in separate parcels. In that case, the parcels may arrive on different days and you will receive separate tracking information for each one.
You will never be charged additional shipping costs or import charges for split shipments.
9. Damaged parcels
Every order is carefully packed to protect your items in transit.
If your parcel arrives damaged, please contact us as soon as possible at info@evelyn-cork.com with your order number and clear photos of the parcel, packaging and item. Please keep the packaging and product while we look into it.
If an item arrives damaged and you tell us within 30 days of receiving it, we will send you a replacement free of charge or give you a full refund, as you prefer, and we cover the cost of any return. After 30 days, your legal rights for faulty goods continue to apply. Full details are set out in our Refund Policy.
10. Delayed or lost parcels
If your order has not arrived within the estimated delivery time, please check your tracking information first. If there is no clear update, contact us at info@evelyn-cork.com and we will investigate with the carrier.
We are responsible for your order until it is delivered. If a parcel is confirmed lost in transit, we will send you a replacement free of charge or give you a full refund, as you prefer.
If we cannot deliver your order within an additional reasonable period after the estimated delivery time, you may cancel it and we will refund you in full within 14 days.
11. Incorrect or incomplete addresses
If a parcel cannot be delivered because the address entered at checkout was incorrect or incomplete, it may be returned through the carrier’s network. Please contact us so we can find a solution. If redelivery is needed because of incorrect information provided at checkout, additional delivery costs may apply.
12. Refused or unclaimed parcels
If a parcel is refused on delivery or not collected from the carrier, it may be returned through the carrier’s network.
Refusing a parcel is not the same as cancelling your order. If you wish to cancel or return an order, please contact us at info@evelyn-cork.com and follow the steps in our Refund Policy. If you have already refused a parcel, please contact us with your order number so we can look into it.
13. Parcel shown as delivered but not received
If your tracking shows that your parcel has been delivered but you cannot find it, please:
- check around your property and any safe place;
- ask other members of your household;
- ask your neighbours;
- contact the local carrier.
If you still cannot find it, contact us at info@evelyn-cork.com and we will investigate the delivery with the carrier.
14. Contact information
If you have any questions about shipping or your order, please contact us:
Trader: João Alexandre Batista Cardoso de Andrade Silva
Trading Name: Evelyn Cork
Address: Praceta Vitorino Nemésio, N83 RC DT Traz, 4425-700 Porto, Portugal
Email: info@evelyn-cork.com
Phone: +351 936 367 526
Shipping and Returns: Orders are shipped from, and returns are sent to, our fulfilment partner in China. Products are not shipped from Portugal or Ireland.
Customer support hours (Irish time):
Monday to Friday: 9am–5pm
Saturday and Sunday: 11am–4pm