Refund policy

Important: return postage is paid by the customer, except for damaged, defective or incorrect items.

Important – please read before you order:

Our products are shipped from a fulfilment partner in China, and returns are sent back to our fulfilment partner’s returns address in China.
We do not offer free returns. Unless an item is damaged, defective or incorrect, you pay the cost of international return postage.

At Evelyn Cork, we want you to shop with confidence. This policy explains how returns, refunds, exchanges, damaged items and cancellations work.

Nothing in this policy affects your statutory rights as a consumer under Irish and EU law.

1. Right of withdrawal (14 days)

You can cancel your purchase and return any item within 14 days, without giving a reason.

The 14 days start on the day after you receive your order. If your order arrives in several parcels, they start on the day after you receive the last item.
To cancel, tell us within those 14 days by emailing info@evelyn-cork.com with your order number and the items you wish to return. You can also use the model withdrawal form in our Terms of Service, or any other clear written statement.
After informing us, you have a further 14 days to send the items back.

2. Our 30-day size guarantee

In addition to your 14-day right of withdrawal, you can return an item within 30 days of receiving it if the size does not fit. The conditions in section 3 apply, and you pay the return postage (see section 7).

This guarantee is an extra commitment from us. It does not replace or limit your legal rights if an item is damaged, defective or incorrect (see section 5).

3. Condition of returned items

You may inspect and try on items as you would in a shop. Returned items should be:

unworn (other than trying on), unwashed and undamaged;
returned with their original tags;
returned in their original packaging, where possible.

If an item has been handled beyond what is necessary to check it and has lost value as a result, we may deduct that loss in value from your refund.

4. Items that cannot be returned

For hygiene reasons, the following cannot be returned under sections 1 and 2:

underwear, swimwear and earrings, if the hygiene seal or protective packaging has been removed after delivery;
personalised or custom-made items.

Where an exception applies, this is clearly stated on the product page. These exceptions never apply to items that are damaged, defective or incorrect.

5. Damaged, defective or incorrect items

If you receive an item that is damaged, defective or different from what you ordered, please contact us at info@evelyn-cork.com with:

your order number;
a short description of the problem;
photos of the item and packaging.

If you contact us within 30 days of receiving the item, you can choose a full refund or a replacement. After 30 days, you remain entitled to a repair or replacement, or to a price reduction or refund where the law provides for it. In all these cases, we cover the cost of the return and refund the original delivery cost.

Your legal guarantee of conformity applies to all our products, as described in our Terms of Service.

6. How to start a return

Please contact us before sending anything back. Email info@evelyn-cork.com with:

your full name;
your order number;
the items you wish to return;
the reason for the return (not required when you use your 14-day right of withdrawal).

We will reply with the return address in China and instructions. Please do not send returns to the address on the shipping label or to our address in Portugal: we cannot receive parcels there, and your refund may be delayed.

7. Return shipping costs

Damaged, defective or incorrect items: we cover the return cost.
All other returns (including change of mind and items that do not fit): you pay the direct cost of returning the item.

Returns are sent to China by international post. The cost depends on the carrier and service you choose, and is normally higher than a return within Ireland. We recommend a tracked service and that you keep your proof of postage. We do not charge any restocking fees.

8. Refunds

Refunds are made to your original payment method and cover the full price you paid for the returned items.
For returns under your 14-day right of withdrawal, we refund you within 14 days of the day you inform us of your withdrawal. We may wait to issue the refund until we have received the items back or you have sent us proof of postage, whichever is earlier.
For returns under our 30-day size guarantee, and for damaged, defective or incorrect items, we refund you within 14 days of receiving the returned item.
Once we have issued your refund, your bank or payment provider may need a few working days to show it in your account.

9. Delivery costs

If you cancel and return your entire order under your right of withdrawal, we also refund the original standard delivery cost.
If your item is damaged, defective or incorrect, we refund the original delivery cost in full.
If you return only part of your order for any other reason, the original delivery cost is not refunded.

10. Exchanges

If you would like a different size or colour, please contact us. Exchanges are subject to availability. If the item you want is not available, you can return your item for a refund and place a new order.

11. Order cancellations

You can cancel your order free of charge at any time before it is dispatched by emailing info@evelyn-cork.com with your order number. We will refund you in full.

Once your order has been dispatched, you can still cancel it using your 14-day right of withdrawal (section 1).

12. Refused or unclaimed parcels

Refusing a parcel or not collecting it from the carrier is not the same as returning it, and the parcel may not reach us. If you wish to cancel or return an order, please contact us so we can give you the correct instructions.

For lost parcels or incorrect delivery addresses, please see our Shipping Policy.

13. Contact information

If you have any questions about a return, refund, exchange or cancellation, please contact us:

Trader: João Alexandre Batista Cardoso de Andrade Silva

Trading Name: Evelyn Cork

Address (no returns accepted at this address): Praceta Vitorino Nemésio, N83 RC DT Traz, 4425-700 Porto, Portugal

Email: info@evelyn-cork.com

Phone: +351 936 367 526

Shipping and Returns: Orders are shipped from, and returns are sent to, our fulfilment partner in China. Products are not shipped from Portugal or Ireland.

Customer support hours (Irish time):
Monday to Friday: 9am–5pm
Saturday and Sunday: 11am–4pm